Privacy Policy
Effective Date: April 5, 2026
Information We Collect
Vertex Virtual Healthcare collects information necessary to provide telehealth services, including:
- Name, phone number, and email address
- Date of birth and demographic information
- Health and medical information (treated as Protected Health Information under HIPAA)
- Payment information
- Technical data such as browser type, IP address, and device information
How We Use Your Information
We use the information we collect to:
- Schedule and conduct telehealth appointments
- Provide clinical care and manage treatment plans
- Process payments
- Communicate with you about your care
- Improve our services
- Comply with legal and regulatory obligations
Cookies & Website Analytics
Our website may use cookies and analytics tools to improve functionality and understand how visitors use our site. These tools do not access your medical records or Protected Health Information.
Data Security
We implement administrative, technical, and physical safeguards to protect your information. All telehealth sessions are conducted through HIPAA-compliant platforms. While no system is completely secure, we take reasonable steps to protect your data.
Third-Party Services
We may use third-party services for scheduling, payment processing, electronic health records, and website analytics. These services are selected with attention to privacy and, where applicable, operate under Business Associate Agreements as required by HIPAA.
Your Rights
You have the right to:
- Access your personal and health information
- Request corrections to your records
- Request restrictions on certain uses or disclosures
- Receive communications through your preferred method
- File a complaint if you believe your privacy rights have been violated
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact
If you have questions about this Privacy Policy, contact us at:
Vertex Virtual Healthcare
PO Box 641633 Omaha, NE 68164
Email: info@vertexvirtualhealthcare.com
Phone: 531-201-6940